Legal & Policy

kela88 Terms and Conditions

These terms govern your use of the kela88 platform. Please read them carefully before registering or placing any bets. By creating an account on kela88, you confirm that you have read, understood, and agreed to everything on this page.

Last updated: January 2025

What You Need to Know at a Glance

Six key principles that shape how kela88 operates and how we treat our players

18+ Only

kela88 is strictly an adult platform. You must be at least 18 years old to register, deposit, or place any bets. Age verification is required and underage accounts will be closed immediately with any balance returned.

One Account Per Player

Each player is permitted one kela88 account only. Duplicate accounts are prohibited and will result in suspension of all associated accounts. Bonuses claimed across multiple accounts will be voided.

Bonus Terms Apply

All kela88 bonuses and promotions come with wagering requirements and eligibility conditions. Bonus funds must meet the stated rollover before withdrawal is permitted. Terms vary by promotion.

Fair Withdrawal Process

kela88 processes withdrawals promptly once identity verification is complete. Withdrawal requests are reviewed within 24 hours and funds are sent via your registered payment method. No hidden fees are charged by kela88.

Account Security

You are responsible for keeping your kela88 login credentials secure. Never share your password with anyone. kela88 will never ask for your password via email or chat. Report any suspicious activity immediately.

Responsible Gaming

kela88 provides deposit limits, session reminders, and self-exclusion tools. We take problem gambling seriously and encourage all players to use these tools. Gambling should always be entertainment, not a financial strategy.

Important: These Terms and Conditions constitute a legally binding agreement between you and kela88. By accessing or using the kela88 platform, you agree to be bound by these terms in full. If you do not agree, please do not use the platform.

01 Acceptance of Terms

By registering an account on kela88, accessing the kela88 website or mobile app, or placing any bet or wager on the platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. These terms apply to all users of the kela88 platform, including registered players, visitors, and anyone who accesses any part of the kela88 service.

kela88 reserves the right to update or modify these terms at any time. When changes are made, the updated terms will be published on this page with a revised effective date. Continued use of the kela88 platform after any changes constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically for updates.

These terms should be read alongside the kela88 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and kela88.


02 Eligibility and Registration

To register and use the kela88 platform, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be legally permitted to participate in online gambling under the laws applicable in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gambling is prohibited by law.
  • You must not be a current employee, contractor, or immediate family member of a kela88 employee.
  • You must not be self-excluded from gambling platforms or subject to any court order restricting gambling activity.

kela88 reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification documents, kela88 may suspend or close your account and withhold any pending withdrawals until verification is complete. This is a standard anti-fraud and responsible gaming measure, not a punitive action.

By registering on kela88, you confirm that all information provided during registration is accurate, complete, and up to date. Providing false information during registration is a serious breach of these terms and will result in immediate account closure.


03 Account Rules

Each player is permitted to hold one kela88 account only. Opening multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. If kela88 identifies duplicate accounts, all associated accounts will be suspended and any bonuses claimed across those accounts will be voided.

You are solely responsible for all activity that occurs under your kela88 account. This includes all bets placed, all deposits made, and all withdrawals requested. You must keep your login credentials — including your username and password — strictly confidential. kela88 will never ask you to share your password via email, live chat, or any other channel.

If you believe your kela88 account has been accessed without your authorisation, you must contact our support team immediately. kela88 cannot be held responsible for losses resulting from unauthorised access where you have failed to take reasonable steps to protect your login credentials.

kela88 accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any funds within it to another person.


04 Deposits and Payments

kela88 accepts deposits via the payment methods listed on the deposit page of the platform. Accepted methods include local Bangladesh payment options such as bKash, Nagad, and Rocket, as well as other methods that may be added or removed from time to time. The available methods and any applicable minimum or maximum deposit limits are displayed at the time of deposit.

All deposits must be made from a payment account that is registered in your own name. kela88 does not accept deposits from third-party payment accounts. If a deposit is received from a payment account that does not match your registered kela88 identity, the deposit may be returned and your account may be reviewed.

Deposits are generally credited to your kela88 account instantly or within a few minutes. If a deposit does not appear in your account within 30 minutes, please contact kela88 support with your transaction reference number. kela88 does not charge fees for deposits, but your payment provider may apply their own charges.

kela88 reserves the right to refuse or reverse any deposit that it reasonably suspects is connected to fraudulent activity, money laundering, or any other prohibited conduct.


05 Withdrawals

Withdrawal requests on kela88 are processed within 24 hours of submission, subject to identity verification being complete. Withdrawals are sent to the same payment method used for your most recent deposit, or to a verified payment account registered in your name.

Before your first withdrawal can be processed, kela88 requires identity verification. You will need to provide a valid government-issued photo ID and proof of your payment method. This is a standard KYC (Know Your Customer) requirement and is in place to protect both you and the platform from fraud.

Minimum and maximum withdrawal amounts are displayed on the withdrawal page. kela88 does not charge withdrawal fees, though your payment provider may apply their own charges. Withdrawal processing times may be longer during peak periods or if additional verification is required.

  • Withdrawals are only processed to accounts verified in your name.
  • Bonus funds must meet wagering requirements before they can be withdrawn.
  • kela88 reserves the right to request additional documentation before processing large withdrawals.
  • Withdrawals may be delayed if there is an ongoing investigation into account activity.

06 Bonuses and Promotions

kela88 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms and conditions that are published alongside each promotion. By claiming any bonus on kela88, you agree to the terms of that specific promotion in addition to these general Terms and Conditions.

Bonus funds are credited to your kela88 account separately from your real money balance. Wagering requirements must be met before bonus funds or any winnings derived from bonus funds can be withdrawn. The wagering requirement for each bonus is stated clearly in the promotion terms.

  • Bonuses are available to one account per household, IP address, and device.
  • kela88 reserves the right to withdraw any bonus offer at any time without prior notice.
  • Bonuses obtained through fraudulent means will be voided and the account may be closed.
  • Bonus expiry dates apply — unused bonus funds will be removed from your account after the stated period.
  • kela88 may set game restrictions on which titles contribute to bonus wagering requirements.

If you have an active bonus on your kela88 account and wish to make a withdrawal before the wagering requirement is met, the bonus and any associated winnings will be forfeited. Only your original real money deposit balance will be available for withdrawal in this scenario.


07 Betting Rules

All bets placed on kela88 are subject to the specific rules of the game or sport in question. These rules are available within each game or betting market on the platform. It is your responsibility to understand the rules before placing a bet. kela88 is not responsible for bets placed in error or without understanding of the applicable rules.

Once a bet has been confirmed on kela88, it cannot be cancelled or amended. Please review your selections carefully before confirming. In the event of a technical error that results in a bet being accepted at incorrect odds or under incorrect conditions, kela88 reserves the right to void the affected bet and return the stake to your account.

For sports betting, kela88 follows standard industry rules for event cancellations, postponements, and walkovers. If an event is cancelled before it starts, bets will generally be voided and stakes returned. If an event starts but cannot be completed, settlement rules depend on the specific sport and market — these are detailed in the sports betting rules section of the platform.

kela88 sets maximum bet limits for all markets. These limits are displayed at the time of bet placement. Attempting to circumvent bet limits through multiple accounts or coordinated betting is prohibited and will result in account suspension.


08 Prohibited Conduct

The following activities are strictly prohibited on the kela88 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Opening or operating more than one kela88 account.
  • Providing false, misleading, or fraudulent information during registration or verification.
  • Using the platform for money laundering or any other illegal financial activity.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage.
  • Using automated software, bots, or scripts to interact with the kela88 platform.
  • Colluding with other players to manipulate game outcomes or betting markets.
  • Attempting to reverse-engineer, copy, or reproduce any part of the kela88 platform.
  • Harassing, threatening, or abusing kela88 staff or other players.
  • Depositing funds obtained through illegal means.

kela88 uses advanced fraud detection systems to monitor account activity. If suspicious activity is detected, kela88 may freeze your account pending investigation. During an investigation, withdrawals may be suspended. kela88 will communicate the outcome of any investigation to the affected player within a reasonable timeframe.


09 Privacy and Data

kela88 collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By using the kela88 platform, you consent to the collection and use of your personal data as described in that policy.

kela88 uses your personal data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the platform. kela88 does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law.

You have the right to request access to the personal data kela88 holds about you, to request corrections, and to request deletion of your data subject to legal retention requirements. To exercise these rights, contact the kela88 support team.


10 Account Termination

You may close your kela88 account at any time by contacting the support team. Upon closure, any real money balance remaining in your account will be returned to your verified payment method, provided all wagering requirements on active bonuses have been met or the bonus has been forfeited.

kela88 reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases involving:

  • Breach of these Terms and Conditions.
  • Fraudulent activity or suspected money laundering.
  • Failure to complete identity verification within a reasonable timeframe.
  • Abusive behaviour toward kela88 staff or other players.
  • Requests from regulatory or law enforcement authorities.

Where an account is closed due to a breach of these terms, kela88 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited. kela88 will communicate the outcome to the affected player.


11 Limitation of Liability

kela88 provides the platform on an "as is" basis and makes no warranties regarding uninterrupted access, error-free operation, or the accuracy of information displayed. While kela88 takes all reasonable steps to maintain platform availability and accuracy, temporary outages, maintenance windows, and technical issues may occur.

To the maximum extent permitted by applicable law, kela88 shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from technical failures, delayed withdrawals due to payment provider issues, or decisions made based on information displayed on the platform.

kela88's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.

Gambling Risk Warning: Online gambling involves real financial risk. Never bet more than you can afford to lose. kela88 is a form of entertainment, not a way to generate income. If gambling is causing you financial or personal difficulties, please use the tools available on our Responsible Gaming page.


12 Changes to Terms

kela88 reserves the right to amend these Terms and Conditions at any time. When material changes are made, kela88 will notify registered players via email or an in-platform notification. The updated terms will be published on this page with a revised effective date.

If you do not agree with any changes to these terms, you should stop using the kela88 platform and close your account. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised terms.

Minor changes such as corrections to typographical errors, clarifications that do not alter the substance of the terms, or updates to contact information may be made without prior notice.


13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your kela88 account, please contact our support team. We are available 24 hours a day, 7 days a week.

You can reach the kela88 support team via:

  • Live chat — available directly within the kela88 platform and app.
  • Email — [email protected]

kela88 aims to respond to all support enquiries within 24 hours. For urgent account issues such as suspected unauthorised access or a missing withdrawal, live chat is the fastest way to get help.

Related Policies

These Terms and Conditions should be read alongside our Privacy Policy and Responsible Gaming Policy. Together, these documents form the complete agreement between you and kela88 and explain how we handle your data, protect your wellbeing, and operate the platform fairly.

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